FAQ

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email with your tracking number to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from 17track.net

 Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support atmofix@gmail.com

 Where do you ship?

We currently ship worldwide, mainly to  United-States, Canada, Australia, UK, EU and New Zealand.

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 72 hours to process it for delivery.

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	5-20 Business days
United Kingdom	10-20 Business days
Australia, New Zealand	10-20 Business days
Canada	10-25 Business days
Europe	10-25 Business days
Central & South America	15-45 Business days
Asia	10-35 Business days
Africa	15-45 Business days

Max delivery time – 50 business days.

Due to the Covid 19 situation and some country's strict border control, there might be some delays that we unfortunately can't control. We hope you understand and we appreciate your patience.

*This doesn’t include our 2-5 day processing time.

 What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support for Apple Pay and American Express

You can chose these payment methods at checkout.

 Do you accept returns?

We do accept returns only if the product is defected or in bad condition when received.

To ask for a return, please contact our support on atmofix@gmail.com.

 Where are you located?

We have warehouses in the US, Canada, Australia, Spain and Hongkong.